Shipping

• (1) Ensure that the product is properly packaged according to Insta360’s return instructions and includes all necessary information before handing it over to the courier. Insta360 is not liable for any losses resulting from failure to follow these instructions.
• *If you wish to ship your product across countries or regions, you must first obtain Insta360’s consent. You will be responsible for any customs duties and clearance fees.
• (2) You are responsible for any costs related to shipping insurance. Insta360 will refuse shipments sent via cash-on-delivery or those requesting a pickup service.
• (3) Insta360 uses a third-party courier service for repair shipments. Insta360 is not responsible for any loss or damage caused by the courier. Any loss or damage to the product during transit must be resolved between you and the courier.
• Please ship the product within 15 business days of submitting the repair request; otherwise, the request will expire. If you have special circumstances, you can contact customer service via the official website or email for assistance.