Warranty Policy

You can apply for warranty service if your product has a performance issue that is not caused by misuse or human-caused damage and is still within the warranty period. You’ll need a valid proof of warranty to proceed. The warranty period begins the day after you receive the product. For specific warranty durations for main parts, please refer to the Warranty period of main parts. If you cannot provide proof of purchase or other valid evidence, the warranty will start 90 days from the factory date on the product, unless Insta360 specifies otherwise. If the warranty period ends on a public holiday, it extends to the next business day after the holiday.

Insta360 ensures that products bought from us are free from material and workmanship defects under normal use during the warranty period. To qualify for warranty service, customers need to provide a valid purchase proof or receipt, either paper or electronic. To apply for free warranty service, you must meet the following conditions:
√ Use the product as intended and within its specified warranty period, without issues due to misuse or human-caused damage;
√ Avoid disassembling, modifying, or adding parts that aren’t in the official manuals;
√ Provide valid proof of purchase, receipt, and order number.

This warranty does not cover any non-Insta360 branded hardware products or any software (even if packaged or sold with Insta360 products). Software distributed by Insta360 (including but not limited to system software) is not covered by this warranty, regardless of whether it bears the Insta360 brand logo unless such software affects the normal operation of Insta360 products. Insta360 does not guarantee that its products will operate without interruption or errors. Insta360 is not responsible for damages caused by failing to comply with product instructions, data loss, or damage caused by the product.

× The product is outside of its warranty period;
× Damage from unauthorized changes or attempts to open a product that isn’t in the manual;
× Damage from self-installation or repair attempts not following official guidance;
× Natural wear and tear of consumable parts like batteries and protective films;
× Cosmetic damage, including but not limited to scratches, dents, and damage to ports;
× Damage caused by using third-party parts or accessories;
× Product failure or damage due to accidental factors or human error, including but not limited to water immersion, shock, drop, burned printed circuit boards, and damaged functional components;
× Damage from force majeure, like earthquakes, fires, or unstable voltage;
× Damage or water ingress caused by incorrect installation, use, and operation not guided by the manual;
× Damage from services provided by non-Insta360 representatives;
× Normal aging and wear of products;
× Damage caused by circuit modifications not guided by official manuals, or improper use of batteries and chargers;
× Products with missing or obscured serial numbers;
× When you fail to disable passwords or security measures preventing unauthorized use of Insta360 products and cannot prove you are the authorized user (e.g., by showing proof of purchase);
× Any software programs, whether pre-installed or installed later;
× When no action is taken within 7 calendar days after contacting Insta360 for warranty service near the end of the warranty period.

Insta360 will examine returned products. If the product has performance issues not caused by human factors and is within the warranty period, Insta360 will handle the repair and cover both the shipping to and from their facility. If, after inspection, the product is not eligible for free repair, Insta360 will charge a fee. This fee includes the cost of inspection, any necessary parts, labor, and shipping. If the product doesn’t qualify for free repair, customers can decide to either pay for the repair service or have the original device sent back to them without repair.

1) If your product is fully replaced within the warranty scope (not including accessories), the warranty period for the new product will be recalculated according to the Three Guarantees Law.
2) If parts are replaced, the main unit will continue with its original warranty period. If less than 90 days are left in the warranty, the period will extend to 90 days. Replaced parts will be covered by the longer of the remaining main unit warranty or a 90-day warranty..
3) Parts or accessories replaced outside of the warranty have a 90-day limited warranty.